Hands-on technical support exercises focused on REST API testing, HTTP response analysis, browser developer tools, and simulated webhook delivery investigations.
Skills Demonstrated
- REST API GET requests using Windows PowerShell
- HTTP status code analysis (
200 OK,304 Not Modified,401 Unauthorized) - Chrome Developer Tools for network request and JSON response inspection
- Webhook event correlation, authentication troubleshooting, and delivery log filtering
- Technical documentation and troubleshooting workflows
🔗 View Full SaaS Integration Troubleshooting Portfolio
Project Labs
- Lab 1: REST API Testing with PowerShell
- Lab 2: Chrome Developer Tools Investigation
- Lab 3: Simulated Webhook Delivery Investigation
Simulated a real-world customer environment to analyze performance issues and provide business-aligned optimization solutions.
- Azure VM Deployment & Configuration
- Azure Monitor Performance Analysis
- CPU Utilization Issue Identification
- Business-Focused Optimization Recommendations
🔗 View Full Azure VM Performance Optimization Project
Designed and implemented a secure Azure storage solution using role-based access control (RBAC), shared access signatures (SAS), and encryption to manage internal and external data access.
- Azure Storage Account Deployment
- RBAC Access Control Configuration
- Secure External Access via SAS Tokens
- Encryption & Data Protection Settings
🔗 View Full Azure Storage Secure Access Lab Project
- osTicket (Help Desk Ticketing System)
